At SALA Hotels & Resorts Maldives ("SALA," "we," "our," or "us"), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our website, services, and facilities. By using our website or services, you consent to the practices described in this policy.
1. Information We Collect
We collect various types of information to provide and improve our services. This includes:
- Personal Information: When you book a stay, make a reservation, or engage with our services, we may collect personal details such as your name, email address, phone number, payment details, and other information relevant to your booking.
- Usage Information: We collect information about how you interact with our website, including your IP address, browser type, device information, and browsing behavior.
- Location Information: With your consent, we may collect your location data to personalize your experience, such as recommending nearby activities or amenities.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Process Reservations and Bookings: We use your personal data to confirm, manage, and complete your reservations.
- To Improve Your Experience: We may use your information to personalize your stay, suggest relevant services, and enhance your experience at our resort.
- To Communicate with You: We may send you updates, confirmations, special offers, newsletters, or marketing materials. You can opt-out of marketing communications at any time.
- To Enhance Security: We use your information to detect and prevent fraudulent activities and ensure the security of our services.
3. Sharing Your Information
We respect your privacy and will not sell or rent your personal information to third parties. However, we may share your information in the following situations:
- Service Providers: We may share your data with trusted third-party partners (such as payment processors, marketing services, or booking platforms) to complete transactions and provide services on our behalf.
- Legal Compliance: We may disclose your information to comply with legal obligations, respond to government requests, or protect the rights, property, or safety of SALA Hotels & Resorts Maldives or others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.
4. Cookies and Tracking Technologies
We use cookies and other tracking technologies to improve your experience on our website. These technologies allow us to:
- Remember Your Preferences: Cookies can store your preferences and settings, making your next visit more efficient.
- Analyze Website Traffic: We use cookies to analyze website usage and trends, helping us optimize our website and services.
You can control cookies through your browser settings, but please note that disabling cookies may affect the functionality of some parts of our website.
5. Data Security
We take the security of your personal information seriously and implement a variety of security measures to protect it from unauthorized access, alteration, or destruction. These measures include encryption, firewalls, and secure payment processing systems.
6. Your Rights
You have certain rights regarding your personal data, including:
- Access and Correction: You may request access to the personal information we hold about you and request corrections if the information is inaccurate.
- Deletion: You may request that we delete your personal information, subject to certain legal and contractual obligations.
- Opt-Out: You can opt-out of marketing communications at any time by following the unsubscribe instructions included in our emails or contacting us directly.
7. Children's Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child under 16, please contact us immediately, and we will take steps to delete such information.
8. Third-Party Websites
Our website may contain links to third-party websites or services. Please be aware that this Privacy Policy does not apply to those external websites, and we encourage you to review their privacy policies before providing any personal information.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated date will be reflected at the top of the policy. By continuing to use our services after any updates, you accept the changes to this Privacy Policy.
10. Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:
SALA Hotels & Resorts Maldives
Email: info@salaexperience.com
Phone: 009607707456
Website: www.salaexperience.com